Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Bilingual Contact Center Business Analyst - Hybrid Gold River, CA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Participates in support of infrastructures, applications, and technology initiatives, both from an operational perspective in conjunction with existing standards and methods of delivery. Collaborate with other technology teams and clients to deploy technology architectures and solutions. Research, escalate, and resolve, technology problems relating to the global technology environment. Your role in our mission Gainwell empowers you show you’re a pro and help clients deliver better health and human services outcomes using innovative technology and solutions. • Hourly Interaction with other members of the team is expected • Bring your knowledge as Contact Center Business Analyst to help in understanding the requirements and executing them in a successful project • Support workflows and technical personel to determine requirements • Support quality control in testing requirements What we're looking for • Three or more years working as a Business Analyst or "requirements translator" between technical and non-technical personnel, with 1 or more years of Health and Human Services experience preferred. • Bilingual - must be fluent in Spanish / English • Experience working with Contact Center software/solutions (AWS Connect) preferably • Knowledge of Microsoft Excel advanced features such as macros and/or relational database software