Your job: • Provide remote technical support to select, validate, troubleshoot, commission, and integrate Festo electric automation systems • Ensure delivery, quality, and customer satisfaction KPIs are consistently achieved • Actively participate in technical trainings and maintain strong documentation practices to ensure up-to-date knowledge for yourself, the team, and customers • Collaborate and maintain effective relationships across teams to share knowledge and experience • Support continuous improvement initiatives aimed at enhancing the efficiency and effectiveness of support operations Your qualification: • B.E/M.E/M.Tech in Mechatronics or Electrical Engineering with 5+ years of industrial automation experience • Festo product knowledge is a plus • Strong PLC programming/troubleshooting skills across Mitsubishi, Omron, Siemens, and Rockwell with experience in Profinet, EtherCAT, and Ethernet/IP protocols • Excellent English communication skills for multicultural environments, and a proactive, self-learning, can-do mindset