Job Summary Under the general direction of the AR Supervisors or designee, the Billing Office Specialist will provide support and assistance with the daily activities and responsibilities of the HB follow up groups. Core Job Responsibilities • Organize and maintain payer spreadsheets • Meet with and brief supervisors on claims issues contained in the spreadsheets prior to monthly payer meetings • Administration of website access for business office staff and other departments and vendors in need of access to those websites • Collaborate with customer service team lead and supervisor to resolve billing questions as they relate to customer complaints • Manage emails from remote staff needing printing and submission of appeals, reconsiderations, and records mailed out to payers, while looking for opportunities for improvement in effectiveness and efficiency of the process • Recommend process improvements or opportunities for education with supervisors, and provide staff education as needed • Provide itemized bills requested by payers and third party vendors for auditing purposes • Perform other duties as required Education/Experience Requirements Required: • High school graduate or GED • Three (3) or more years in healthcare accounts receivable or related experience. Preferred: • Associates degree, or • Five (5) or more years in healthcare accounts receivable or related experience. • Ability to communicate in writing and in person with all levels of the organization. Licensure/Certification Requirements Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 94933 Department ACCTS RECEIVABLE & COLLECTION Shift Days Shift Hours Worked 8.00 FTE 1 Work Schedule HRLY NON-UNION Employee Status A1 - Full-Time Union Non-Union Pay Range $20 - $28 per hour