Summary Statement Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. We are looking for a dedicated Administrative Manager to join our team in Wyoming, MI location in the Grand Rapids metropolitan area (and Battle Creek location 1x week). Duties & Responsibilities • Obtains thorough understanding of the Patient Care Coordinator role in preparation to provide the best support and management of the team. • Exercises discretion in the daily coordination of administrative staff. • Provides input in business and strategic planning. • Helps with coordination of facility operations, procurement and inventory of IT and clinic equipment. • Partners with Human Resources by completing assigned employee updates on performance, employee relations, recruiting, onboarding/offboarding and training. • Coordinates the management of active patient cases in the WIP with all parties involved to keep cases moving forward in a timely manner. Resolves complaints. • Ensures the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate. • Collaborates with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements. • Directs patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate. • Ensures accurate patient, billing, insurance information, verification, and pre-authorization is obtained and maintained in patient files and the billing system. • May assist with collection of money associated with copayments, deductibles, and other financially related items as needed. This might include depositing company funds into company bank. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. • Complies with Corporate Compliance and HIPAA requirements. • Adheres to all safety regulations; compliance with Medicare and other governmental regulations. • Performs other duties and special projects as assigned. Qualifications • Ability to interact professionally and respectfully with clinical and non-clinical staff, patients, and caregivers • Experience with business operations, including human resources, finance, and office administration • Knowledge of fiscal planning, budgeting, and financial reporting • Understanding of applicable healthcare laws, regulations, and compliance requirements • Proven ability to lead teams and foster a collaborative, patient-focused work environment • Minimum of two (2) years of staff supervision or personnel management experience, including employee coaching, scheduling, performance management, and team development • Proficiency in Microsoft Office Suite and database management systems • Strong communication, interpersonal, and relationship-building skills • Excellent critical thinking, problem-solving, and decision-making abilities • Demonstrated organizational, analytical, and time management skills with attention to detail • Associate degree or equivalent combination of education and experience required; Bachelor's degree preferred • Minimum of two (2) years of office management experience in a healthcare setting • Minimum of three (3) years of experience using EMR/electronic medical record systems • Valid, unrestricted driver's license required Compensation Data Annual starting salary: $55,000-$60,000 based on relevant experience Benefits • Medical • Vision • Dental • Health savings accounts with employer contribution • Flexible spending account options • Company-paid life insurance policy • Paid time off • Company holidays • Floating holidays • 100% company-paid short & long-term disability • 401k match up to 3.5% • Paid parental leave