Summary Provides administrative support for one or more persons typically at the middle management level; Performs general office duties including word processing, record and file maintenance, mail distribution, and telephone reception; Interacts with external and internal customers on behalf of the supervisor; Works under minimal supervision Essential Duties • Maintains established office files and records in accordance with internal procedures • Receives and refers telephone callers and visitors • Responds to routine questions and refers more complex requests to appropriate staff member • Drafts and types routine letters, reports, and memoranda from specific instructions • Gathers relevant data and compiles statistics and information from identified sources • Produces a variety of correspondence and reports using software for storing, retrieving, formatting, and integrating data • Interacts with customers, suppliers, and employees outside of the department on behalf of the supervisor • Maintains appointment calendars • Undertakes projects as assigned to support office functions • Performs other duties as assigned by the appropriate administrator Required Education High School Diploma or GED equivalent Certification/Licensure None required Experience Qualifications Minimum of 2 years of clerical/administrative experience required Knowledge/Skills/Abilities • Proficient in Microsoft Office • Ability to handle confidential information • Ability to compose and compile correspondence from a variety of sources • Must be able to work with minimal supervision • Must be detailed and task oriented • Ability to compile items of information in accordance with established procedures • Excellent organizational and customer service skills • Excellent communication skills both written and verbal Working Conditions • Normal office environment Physical Demands • Routine physical activity associated with normal office environment • May have to lift up to 10 lbs