Primary Duties and Responsibilities • Account management and sales activities to promote and grow sales with an established customer base. • Identify customer needs and provide product, technical and value-added solutions that meet our customers’ needs • Provide accurate, valid and complete information by using the right methods/tools. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts. • Manage incoming phone calls • File documents • Follow up on current and past due orders. • Helping with basic office administrative tasks Requirements and skills • Customer support experience or experience as a Client Service Representative • Strong phone contact handling skills and active listening • Familiarity with CRM, P21 is a PLUS. • Excellent communication skills • Ability to multi-task, prioritize, and manage time effectively. • High school diploma Excellent verbal and written communication skills are required, as are strong organizational and multi-tasking skills. Must be detail-oriented and capable of working in a fast-paced environment.