Genesis Office Manager/Medical Assistant Location: Baton Rouge, Louisiana Program: Intensive Outpatient Program (IOP) About the Role Genesis is seeking a highly organized and detail-oriented Office Manager/Medical Assistant to oversee the daily administrative operations of our Intensive Outpatient Program in Baton Rouge. This position combines office-management responsibilities with hands-on medical assistant duties and requires a candidate who is comfortable supporting both the administrative and clinical needs of a behavioral healthcare environment. The Office Manager/Medical Assistant will help ensure the efficient operation of the office, support patients and clinical team members, coordinate insurance-related processes, maintain accurate and confidential records, and provide administrative support to leadership. The ideal candidate demonstrates professionalism, sound judgment, attention to detail, and a strong commitment to patient care and confidentiality. Minimum Qualifications • Bachelor’s degree in Business Administration, Healthcare Administration, or a related field. • Medical Assistant certification or credential, such as CMA, RMA, CCMA, or an equivalent recognized credential required. • At least three years of experience in office management, healthcare administration, or administrative support. • At least one year of experience working with protected health information (PHI). • Knowledge of HIPAA requirements and patient-confidentiality standards. • Excellent organizational, time-management, and problem-solving skills. • Strong written and verbal communication skills. • Strong interpersonal and customer-service skills. • Proficiency with Microsoft Office, including Outlook, Word, and Excel. • Ability to manage competing priorities in a fast-paced healthcare setting. Preferred Qualifications • Previous experience in behavioral health, mental health, or an intensive outpatient program. • Previous experience supervising or coordinating the work of other employees. • Experience with electronic medical record systems. • Knowledge of medical billing, insurance verification, pre-certification, prior authorization, and utilization-review processes. • Familiarity with project-management tools and software. Responsibilities Office Management and Administrative Support • Manage the day-to-day administrative operations of the Genesis Baton Rouge office. • Coordinate office scheduling, correspondence, recordkeeping, and general administrative activities. • Provide administrative support to leadership, including scheduling meetings, preparing reports, maintaining documents, and completing other assigned tasks. • Serve as a professional point of contact for patients, families, team members, vendors, and other internal and external stakeholders. • Maintain organized, accurate, and confidential patient and business records. • Oversee office equipment and supplies and ensure that necessary items are available and in proper working condition. • Track office expenses and assist with budget monitoring and reporting. • Support the onboarding and orientation of new office employees, as assigned. • Identify workflow concerns and help implement improvements that support efficient office operations. • Perform additional duties as assigned based on the needs of the program. Medical Assistant and Patient Support • Perform medical assistant duties within the individual’s training, certification, demonstrated competency, and applicable scope of practice. • Welcome patients, assist with check-in and intake processes, and prepare patients for appointments. • Obtain and document vital signs, medical histories, medication information, and other required patient information. • Update patient information accurately in the electronic medical record. • Assist providers and clinical team members with patient care and clinical workflows. • Prepare examination or treatment areas and ensure that necessary supplies are available. • Communicate provider instructions and coordinate follow-up appointments, referrals, or testing as directed. • Assist with medication reconciliation and prescription-related communications under the direction of an authorized provider. • Collect or process specimens and perform approved clinical procedures when properly trained, authorized, and permitted. • Follow infection-control, safety, and clinical documentation standards. • Promptly escalate clinical concerns or changes in a patient’s condition to the appropriate licensed clinical team member. Insurance and Revenue-Cycle Support • Verify patient insurance eligibility and benefits, as appropriate. • Obtain pre-certifications and prior authorizations from insurance companies when required. • Communicate with patients, providers, and insurance representatives to resolve coverage or authorization concerns. • Maintain accurate documentation of insurance verification and authorization activities. • Assist with medical billing, utilization-review, and related administrative processes, as assigned. Compliance and Confidentiality • Protect patient confidentiality and handle all PHI in accordance with HIPAA, company policy, and applicable laws and regulations. • Ensure office practices comply with company policies and procedures, including requirements related to safety, documentation, data protection, and confidentiality. • Maintain required medical assistant credentials and complete assigned compliance and safety training. • Report potential compliance, privacy, safety, or patient-care concerns through the appropriate channels. Skills and Competencies The successful candidate will demonstrate: • The ability to balance administrative leadership with hands-on patient support. • Exceptional organization and attention to detail. • Professional and compassionate communication with patients and families. • Discretion when handling sensitive patient and business information. • The ability to work collaboratively with providers, clinicians, leadership, and administrative team members. • Initiative, dependability, sound judgment, and accountability. • The ability to prioritize responsibilities and adapt to changing program needs. • A commitment to providing a professional, welcoming, and patient-centered environment.