Supply Chain Manager Location: Cincinnati, OH area Position Type: Full-Time Compensation: $85,000 – $100,000 Total Compensation (Base Salary + Bonus)Position Overview PrideStaff is seeking a detail-oriented, adaptable Supply Chain Manager for a growing manufacturing client. This role combines supply chain planning, logistics, and direct customer service representation (CSR) in a fast-paced environment. The ideal candidate will wear multiple hats, manage customer relationships, and optimize order delivery across domestic and international channels.Key Responsibilities • Customer Service & Order Management: • Receive and address customer inquiries regarding products and services via phone and email. • Partner with customers to align demand with available product supply. • Process purchase orders following established client and account procedures. • Establish lines of communication between the organization and customers to support commercial business and delivery goals. • Supply Chain & Logistics Oversight: • Issue stock orders to affiliated branch and warehouse locations to maintain product availability. • Monitor order entry, prioritization, completion, and shipping schedules with international production facilities. • Track customer delivery performance metrics and maintain safety stock targets aligned with customer forecasts. • Optimize supply chain operations and costs in coordination with shipping, purchasing, and logistics partners. • Identify supply chain risks proactively and execute mitigation actions. • Systems & Administrative Support: • Integrate customer orders and forecasts into order monitoring systems and tools (e.g., Excel, Access). • Update or establish detailed procedures for supply chain workflows. • Provide backup coverage for shipping and accounting tasks when needed. • Support non-technical workshop duties as necessary. Qualifications & Requirements • Experience: • 2+ years of experience in a Call Center, Contact Center, or direct Customer Service role required. • 3+ years of experience within a manufacturing environment preferred. • Experience in the Construction and Agricultural (AG) equipment market preferred. • Skills & Proficiency: • Strong customer service mindset with excellent interpersonal and communication skills. • Proficiency in Microsoft Office (Excel and Access) required; experience with QuickBooks preferred. • Strong multitasking, time management, problem-solving, and organizational skills. • Travel: • Limited travel required (up to 10% within North America). Benefits & Compensation • Total Target Compensation: $85,000 – $100,000 (Base Salary + Bonus) • Health & Wellness: Subsidized Health, Dental, and Vision insurance. • Paid Time Off: 2 weeks accrued PTO after 90-day onboarding period (up to 3 weeks for experienced candidates), plus 6 days/year sick leave (pooled PTO). • Retirement: Simple IRA with up to 3% company match through Fidelity. Compensation / Pay Rate (Up to): $85,000.00 - $100,000.00