Pridestaff is currently seeking a Customer Service Representative for a manufacturing company located in Chino, CA. This is a full-time, contract to permanent position with opportunity to grow. Please see job requirements below to be considered. • Pay Rate: $19-21 • Shift: Monday – Friday, 7am to 3:30pm Essential Duties and Responsibilities: • Manage medium to large residential dealer accounts (80K a year and up) • Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts. • Perform order entry at both sales invoicing level and request for products from supply plants. • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. • Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution. • Monitor completion of daily customer LTL shipments including UPS.but not limited to. • May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. • Provide technical assistance for dealers. • Assists architects as required. • Other duties as assigned Job Requirements: • 3-5 years Customer Service experience, door industry preferred • Detail oriented and have the ability to find solutions to problems • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. • Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc. • Math skills required. • Willingness to learn products and processes. Benefits with PrideStaff: • Competitive pay • Comprehensive benefits package • Health Benefits • Paid Holidays after 1500 hours Compensation / Pay Rate (Up to): $20.00 - $21.00 Per Hour