Front Desk Representative – Social Services Center We are seeking a friendly, professional, and customer-focused Front Desk Representative to join our Social Services Center. As the first point of contact for clients, visitors, and patients, the Front Desk Representative plays an important role in creating a welcoming and supportive environment. This position manages front desk operations, coordinates visitor flow, responds to inquiries, and provides administrative support to ensure an efficient and positive experience for individuals seeking services. This is an excellent opportunity for someone who enjoys helping others and thrives in a fast-paced, service-oriented environment. Benefits Eligible employees receive a comprehensive benefits package, including: • 17 days of paid time off • 11 paid holidays plus one floating holiday • Medical, dental, and vision coverage through UnitedHealthcare • 401(k) retirement plan with company match • Company-paid life insurance • Opportunities for professional growth and advancement Key Responsibilities • Welcome clients, visitors, and patients in a friendly, professional, and courteous manner. • Determine the purpose of each visit and direct individuals to the appropriate department, staff member, or waiting area. • Answer and route incoming telephone calls and assist with general inquiries. • Maintain accurate visitor and client logs, ensuring all information is properly entered. • Coordinate client and visitor flow to Social Services staff and Department of Children and Families (DCF) representatives. • Assist clients with scanning, faxing, copying, and other document-related needs. • Handle confidential and sensitive information with professionalism and discretion. • Follow HIPAA requirements and all organizational policies and procedures. • Support team members and departmental operations to maintain efficient service delivery. • Perform additional duties as assigned. Qualifications • High school diploma or equivalent required. • Previous customer service, receptionist, front desk, or administrative support experience preferred. • Proficiency in Microsoft Office, including Excel, required. • Data entry experience preferred. • Strong customer service and interpersonal skills. • Excellent verbal and written communication skills. • Strong organizational abilities and attention to detail. • Ability to work independently and collaboratively. • Effective problem-solving and decision-making skills. • Ability to manage multiple responsibilities in a fast-paced environment. • Professional and compassionate when working with diverse populations and sensitive situations. • Bilingual in English and Spanish required. Compensation / Pay Rate (Up to): $17.50 - $17.50 Per Hour