Job Title: Senior Facility Maintenance Coordinator Location: Bohemia, NY (In-Office) Position Type: Full-Time Compensation: $55,000 / year Position Summary: The Senior Facility Maintenance Coordinator serves as the central operational hub for dispatching, vendor management, client communications, and work order execution. This role requires a high-energy multi-tasker who understands facility operations, trade dynamics (HVAC, electrical, plumbing, handyman, general repair), and vendor negotiation to ensure seamless service delivery and high client satisfaction. Key Responsibilities: • Work Order Management: Receive, triage, schedule, and track incoming service requests and work orders from intake to billing completion. • Vendor & Subcontractor Coordination: Dispatch qualified field technicians and third-party vendors for trade repairs; negotiate rates, obtain quotes, and track project timelines. • Client Relations: Serve as a primary point of contact for retail clients and property managers, delivering regular status updates and resolving service issues promptly. • Emergency Dispatching: Coordinate urgent and emergency service calls, ensuring rapid response times and minimal impact on client operations. • Cost Control & Approvals: Review contractor quotes, issue purchase orders (POs), and verify completed work against invoices before submitting for accounting. • Process Leadership: Mentor junior coordinators, optimize internal workflows, and maintain strict adherence to client SLAs (Service Level Agreements). Qualifications & Requirements: • Industry Experience: Minimum 2–4+ years of hands-on coordination or dispatch experience within a Facility Management (FM), commercial property maintenance, or commercial trade/contracting environment (Required). • Trade Knowledge: Familiarity with commercial facility maintenance trades (HVAC, plumbing, electrical, locksmithing, general carpentry, flooring, etc.). • Technical Proficiency: Experience using CMMS / Work Order Management software platforms along with MS Office (Excel, Word, Outlook). • Communication: Exceptional verbal and written communication skills with a strong customer-service mindset. • Problem-Solving: Ability to thrive under pressure, handle high call volume, and resolve complex vendor or client issues independently. What We Offer: • Competitive Salary: $55,000 base pay • Benefits Package: Health, Dental, and Vision coverage options • Paid Time Off: Paid Vacations, Holidays, and Sick Days • Professional Growth: Stable office environment with long-term advancement opportunities in a growing company Compensation / Pay Rate (Up to): $55,000.00 - $55,000.00