Pridestaff is looking for a few 3rd shift Customer Service Representatives for our client in Erlanger, KY 3rd shift Mon-Fri 10pm-6am or 8pm-4am (Must be able to train on 1st shift) The Customer Service Representative serves as the primary point of contact for customers concerning the storage and transportation of temperature-sensitive products. This role ensures customer satisfaction by efficiently processing orders, resolving issues, and coordinating with warehouse and logistics teams to uphold the integrity of the company Key responsibilities • Paperwork • Scanning • Administrative duties • Data Entry • Organizing • Spread Sheets Required skills and qualifications • Experience: A minimum of 1–2 years in a customer service or logistics role, with experience in a warehouse or transportation environment being an asset. • Technical proficiency: Demonstrated working knowledge of Microsoft Office, including Outlook, Excel, and Word. Experience with logistics or warehouse management software (WMS) is highly desirable. • Communication skills: Exceptional written and verbal communication abilities, with a strong, positive, and professional phone manner. • Problem-solving: A proactive approach to problem-solving, with the ability to think critically and resolve issues under pressure. • Attention to detail: High level of accuracy and meticulous attention to detail is critical for processing sensitive cold chain orders. • Adaptability: Ability to adapt to shifting priorities and work effectively in a fast-paced, multi-tasking environment. • Team collaboration: Proven ability to work effectively as part of a team and collaborate with internal and external stakeholders. • Education: High school diploma or GED required. Additional education in logistics, supply chain management, or a related field is a plus. Compensation / Pay Rate (Up to): $20.00 - $20.00