Customer Support Representative (Call Center) Shift/Hours: Monday – Friday (First Shift: 8:00 AM – 5:00 PM) Pay Range: $16.00 – $17.00 / hour Location: Fort Myers, FL Responsibilities & Requirements: • Professionally answer inbound calls from customers in a high-volume call center environment. • Demonstrate deep product and service knowledge to assist customers accurately and efficiently. • Listen attentively to resolve customer concerns, complaints, and billing or service inquiries. • Research accurate solutions using internal databases, software, and company resources. • Document call details, account updates, and customer interactions clearly in the CRM system. • Strong effective written and verbal communication skills required. • Strong computer skills, including fast/accurate typing and navigation across multiple screens. Skills: • Excellent communication skills • Strong organizational abilities • Proficiency in Microsoft Office and CRM softwares • Multitasking and prioritization skills • Professional phone etiquette • Reliable and punctual • Friendly, team-player attitude • Problem-solving abilities under pressure Benefits of working with PrideStaff: • Medical, Rx, and Wellness Benefits • Dental and Vision Plan Options • Short-term Disability • 401(k) Retirement Plan • Holiday Pay Company Overview: Work with a Staffing Firm that works for you! PrideStaff can offer you a wide-range of rewarding career options. We help you find the job that best matches your skills, interests, and goals. With locally-owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers. Check out what some people have to say about working with PrideStaff: Click HERE! Compensation / Pay Rate (Up to): $16.00 - $17.00 Per Hour