Customer Service Associate for a biotechnology company located in Tustin, CA. This is a Temporary to Hire opportunity. Paying $20-21/hr, depending on experience. Hours are 8:00 am - 4:30 pm, Monday - Friday. Looking for a positive and solutions-oriented individual to join our Customer Service team. This role supports customers worldwide with order and product-related inquiries, manages incoming orders, and collaborates with internal departments to fulfill customer requests. The successful candidate will help identify customer needs, ensure a positive customer experience, and contribute to continuous process improvements within the department. Responsibilities: • Receive and process orders placed via email, fax, and phone using Oracle NetSuite. • Provide phone and email support to customers on order and product-related inquiries in a friendly, professional manner. • Resolve and follow-up on order-related discrepancies. • Coordinate returns, replacements, refunds, and credit memos. • Provide customer insight, feedback, and participate as a consultant to the internal team for customer experience improvements. • Cultivate good relationships with key accounts. • Maintain customer accounts and record customer interactions. • Collaborate with internal teams to fulfill customer requests. • Advise customers on lead times, current promotions, and company policies. • Provide feedback on workflows and processes to identify and optimize areas of improvement. Requirements: • High school diploma, GED, or equivalent. • Experience in customer service principles and practices. • Proficiency in Microsoft Outlook, Word, and Excel. • Strong written and verbal communication skills. • Ability to work independently, multitask, and adapt to changing priorities. • Strong attention to detail in administrative, order-processing, data-entry, or customer operations work. • Experience with ERP/CRM systems preferred. • NetSuite experience strongly preferred. Compensation / Pay Rate (Up to): $20.00 - $21.00