Description The Host is responsible for delivering the Zingerman’s Roadhouse experience to all guests and reports directly to the Restaurant Managers and leads the other hosts on shift. Part-time Must be available on weekends & holidays Wage: $13-14/hr + tips (avg 18-20/hour+) Essential Functions: • Arrives on time for all shifts, meetings, and classes. • Follows the training compact and takes responsibility for his or her training. • Follows the three steps to great service, the four steps to order accuracy and the five steps to handling a customer complaint. • Gives great service over the phone and is able to handle multiple phone lines. • Responsible for reviewing all reservations and being prepared in advance of their arrival including accommodating requests • Give accurate wait times to guests in order to maximize business and minimize wait • Keep cover counts equitable across the serving staff whenever possible • Provide great internal service to all staff (with a focus on servant leadership) • Has advanced knowledge of OpenTable reservation system, able to plot tables in advance, correctly give wait times and make judgment calls regarding reservations. • Understands the flow of seating and has positive communication with the managers and the kitchen. • Responsible for accurate cash handling • Is a leader in collecting, connecting and communicating guest information and reservation details to the appropriate service provider. • Carries themselves with confidence, gives positive first and last impressions to guests. • Positively responds to requests for help from guests, managers, and staff. • Is knowledgeable about the menu and is able to answer questions about the menu, is able to complete a Roadhouse menu tour. • Knowledgeable about upcoming special dinners and private events. • Maintains neat workspace; thoroughly checks running and closing sidework of all • members of the host team on any given shift and completes all assigned door runner side work. • Effectively and consistently delegates tasks to the rest of the host team, asking for help from leaders and other staff when appropriate. • Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers. • Follows the staff member guidelines. Success Patterns The ideal candidate for this position: • Has one to three years experience as a door runner/maître d’ in a high-end service environment • Has a reputation for excellent relations with guests and front and back of house staff. • Has worked effectively as part of a team. • Has successfully managed guest’s dining experience in a fast-paced environment. Desired Personal Characteristics: • Passionate about great food and great service. • Interest in learning about food, people, business. • Self-motivated, especially under pressure. • Ability to work independently and as a member of a team. • Able to effectively manage their emotions in the workplace. • Communicates effectively and efficiently. • Detail-oriented. • Can handle complexity and paradox. • Strong organizational skills. • Strong interpersonal skills. • Bold! Engaging! Entertaining! Physical Demands: • Bending, stooping, and being positioned upright for long periods at a time • Must be able to safely lift up to 50 lbs. • Must be able to balance and relocate a tray with drinks and/or dishes