AVC Unit Manager Relationship Channel - Priority INTERNAL USAGE: No. of Vacancies:1Reports to:Regional Business Manager Is a Team leader?YesTeam Size:1 Grade:Mgr, SM Business:Retail BankingDepartment:�Axis Virtual CentreSub-Department: Location:Axis Virtual Centre About Axis Virtual Centre � Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell About the Role � This role is Unit Manager for Priority customers. It reports in Regional Business Manager. Key Responsibilities • �Distribute the daily triggers for calling�������������������������� • �Check and monitor the call attempts versus the proper connects and analyse the reason for non-contactable customers���������������������������� • �Review of the leads sheet for each officer and ensuring the latest lead status is always updated������������������� • �Coordinating with the Sales Manager to get the latest feedback on the leads assigned�������������������� • �Ensure the service requests are acted upon and closed within defined TAT • Ensure delivery of competent and consistent customer service.����������������������������� • Monitor service standards and analyze results.��������������������������� • To drive productivity of the team.������������������� • Lead the team to achieve the laid down cross sell.��������������������� • Ensure Revenue generation through effective cross selling of Bank�s products.��� Qualifications � Education (Post Graduate/Graduate) 10+2+3 � �Experience 8- 10 years. � �3-5 years of relevant work experience (preferably in contact center) � ����������������������������������������������� Role Proficiencies: � Leadership skills � �Inter personal skills � �Analytical skills � Sound knowledge of retail banking products and Process. � Knowledge of digital banking channels like, Internet Banking, Mobile App.���������������������������������������������������������� #ComeAsYouAre 'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply'