Description Des Moines Renaissance Savery is currently seeking a remarkable individual for a AM Server position at our StepStone Hospitality managed hotel. The ideal candidate is passionate about hospitality and committed to creating memorable guest experiences through exceptional customer service. This individual will provide a welcoming atmosphere, prepare and serve alcoholic and non-alcoholic drinks, maintain a clean and organized bar, and ensure every guest receives prompt, friendly, and professional service. If you thrive in a fast-paced environment, enjoy engaging with people, and take pride in delivering outstanding hospitality, we'd love to hear from you. · Take food and beverage orders accurately and enter them into the POS system. · Serve food and drinks in a timely, courteous, and professional manner. · Answer questions about menu items, ingredients, and dietary options. · Ensure guest satisfaction by checking in throughout the meal and addressing any needs. · Collaborate with kitchen and bar staff to ensure correct and timely order delivery. · Handle payments, issue receipts, return change, or process credit cards. · Maintain cleanliness of tables, stations, and service areas. · Follow all food safety and sanitation guidelines. · Greet all guests in a warm and enthusiastic manner and assist the host or hostess in seating guests as needed. · Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation. · Memorize menu selections and wines, including being familiar with daily specials and basic ingredients. · Use proper verbiage and etiquette, including serving ladies first. · Write the order in an order notebook. Repeat the order back to guests for clarity. · Relay orders to the kitchen and service bar utilizing the point-of-sale system. · Observe guests to fulfill any additional requests and to perceive when the meal has been completed for guest checkout. · Total the bill and accept payment or refer the guest to the cashier. · Ladle soup, portion pies and desserts, and brew coffee. · Notify a manager immediately of any guest complaints. · Use proper etiquette guidelines for seating guests. · Practice and observe all safety rules and procedures. · Assist all service personnel in any duties as requested. Maintain and follow all cash handling procedures. Requirements Skills to be successful in this role would include: • Ability to work independently and remain motivated • Smile • Proven working experience in relevant field • Helpful with customer service • Professionalism along with speed and attention to detail • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.