Description The Customer Service Representative & Parker Store Associate supports daily Parker Store operations by delivering excellent customer service and assisting with sales transactions, hose assembly, inventory activities, and general store upkeep. This role serves as a key point of contact for walk-in customers and providing support to the Customer Service Team while maintaining high standards of safety, accuracy, and professionalism. Duties/Responsibilities: • Provide exceptional customer service to all Parker Store guests. • Process customer orders accurately and efficiently. • Solve application problems for counter customers and recommend appropriate solutions. • Respond to customer inquiries regarding pricing, availability, product information, and technical support. • Assemble hydraulic hoses and related products per customer and specification requirements. • Maintain solid product knowledge, including competitive product crossovers. • Diagnose customer needs and provide honest, trustworthy product recommendations. • Maintain and follow all cash and credit handling procedures. • Purchase parts for rush orders and expedite items as needed to meet customer timelines. • Process customer returns and resolve order processing issues. • Load and maintain customer part number cross-references and specific pricing information. • Utilize printed and online vendor resources to support customer needs. • Keep product data, reference materials, and literature up to date. • Assist with cycle counts, housekeeping, and general store organization. • Actively work to develop and improve customer service and technical skills. • Ensure compliance with all company policies, procedures, and safety standards. Requirements Required Skills/Abilities: • Strong communication and customer service skills with a professional demeanor. • Mechanical aptitude with the ability to troubleshoot and solve application issues. • Strong problem-solving and decision-making abilities. • Ability to work effectively in a fast-paced, team-oriented environment. • High level of attention to detail and accuracy. • Ability to build and maintain long-term customer relationships. • Willingness and ability to continuously improve product knowledge. • Working knowledge of basic computer programs and systems. Education and Experience: • High school diploma or equivalent required. • Minimum of two (2) years of experience with fluid power or motion control products required. • Minimum of two (2) years of experience assembling hydraulic hoses. • Demonstrated ability to communicate effectively and make sound decisions. • Valid driver’s license and acceptable motor vehicle record required. Physical Requirements: • Work performed in a storefront and warehouse environment. • Regular exposure to moving equipment, machine parts, oils, and cutting fluids. • Ability to stand, walk, squat, bend, kneel, reach, twist, crouch, and stoop throughout the workday. • Ability to push or pull lightweight to moderate loads. • Ability to occasionally handle up to 100 lbs and lift up to 80 lbs. • Ability to bend to the floor and lift objects as required. • Ability to climb stairs and ladders and occasionally work in confined spaces. • Operators of powered industrial trucks must meet physical qualifications including vision, hearing, depth perception, and reaction time. Other Duties This job description is not intended to be a comprehensive list of all duties and responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. Salary Range: $19/hr - $23/hr, or approximately $39,500.00 - $47,750.00 annually **Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver’s license prior to start date.