Patient Support Specialist Job Description Summary: This is a full-time position (40 hours per week) with benefits including health care coverage, paid time off, 401k and more. This position reports to the Office Coordinator. Essential Functions and Responsibilities: • Greets patients, performs check-in and check-out procedures • Answers patient inquiries by phone or in-person • Provides patients with appropriate paperwork used to collect information • Makes updates to patient files • Able to keep important patient information confidential • Processes patient payment for products and/or services provided • Schedules and confirms patient appointments • Verifies insurance eligibility and referral status • Regularly check email, voicemail, PracYakker, Spruce, and any other communication systems and ensure timely responses to requests • Other duties as assigned Qualifications: Required - High school diploma or equivalent; customer service skills; basic computer and data entry skills; multi-tasker; patience, able to handle stress, positive attitude, team player, takes initiative, able to explain things to patients, problem solver Preferred - Knowledge of Nextech and Klara systems, upbeat personality, quick learner Physical Demands: significant amount of sitting, screen time, typing, and assisting patients; lifting up to 25 lbs.; occasional bending and stretching Work environment: This job operates in a professional, fast-paced office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. There can be some noise and an occasional difficult patient.