Company Overview Haddad Plumbing and Heating Inc. has Been in Business for 25 Years Servicing New Jersey, New York City, and Westchester County in Mid-Rise and High-Rise buildings with Exceptional Work and a Proven Track Record. This is a Terrific Opportunity for a Well Organized and Outgoing Individual to have a Great Career in a Great Industry. Summary The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company’s technician team. Essential Functions • Achieve service department sales and profitability goals. • Respond to operational, employee, and customer issues promptly and efficiently. • Review and process all invoices accurately and timely. • Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses. • Manage seasonal fluctuations by promoting and scheduling routine maintenance. • Propose, maintain, and administer the service technician commission plan. • Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service. • Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives. • Coordinate tactical and technical training for technician and employee development. • Adjust manpower allocation daily based on customer demand and the approved schedule. • Address customer complaints and satisfaction issues promptly. • Inspect trucks and enforce dress code compliance. • Visit job sites to gather information for proposal preparation according to company guidelines. • Perform other duties as assigned by upper management. Qualifications: • Bachelor's degree or a high school diploma with 10+ years of experience. • 5+ years of experience in the HVAC/Plumbing industry. • 3+ years of management experience. • Proficiency in Microsoft Office. • Strong verbal and written communication skills. • Valid driver's license with a clean driving record (must provide current abstract).