Benefits • Paid Time Off & Paid Company Holidays • Medical, Dental, Vision & Life Insurance • Flexible Spending Account (FSA) • 403(b) Retirement Plan with Company Match • Short-Term & Long-Term Disability • $0 Copay for Legacy Provider visits • $0 Copay for prescriptions filled at Legacy Pharmacies • Travel Insurance & Pet Insurance • Subsidized Gym Membership • And much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Legacy Gulfton Dashwood - 5420 Dashwood Dr. Houston, TX 77081 Bilingual Front Office Clerk - Gulfton (Job Overview) Schedule: 8AM-5PM At Legacy Community Health, we believe in the power of every smile and every greeting. As a Bilingual Front Office Clerk, you become the heart of our clinic, ensuring that every patient feels valued and supported from the moment they walk through our doors. • Role Highlights: Be the first point of contact, setting a positive tone for each patient's journey. • Key Features: Explore diverse experiences by floating across various clinic locations. • Impact and Growth: Your role is crucial in enhancing patient satisfaction and contributing to community health. • Team Collaboration: Join a passionate team of professionals dedicated to exceptional care. • Mission-Driven: Be part of a mission to deliver outstanding healthcare to all. Why This Role Matters • Make a difference in community healthcare by helping patients feel welcomed, supported, and prepared for care. • Serve as an important connection between patients, families, providers, and clinic staff. • Contribute to a collaborative, team-based primary care medical home. • Support culturally sensitive, language-appropriate, and whole-person care. • Build valuable experience in clinic operations, patient access, and healthcare coordination. • Join a team where professionalism, respect, and meaningful service shape the patient experience. If you bring a passion for helping people and enjoy creating an organized, welcoming environment, this is an opportunity to grow while making every patient interaction count. Key Responsibilities • Answer incoming calls and route them appropriately. • Perform client intake and notify appropriate staff of the client’s arrival. • Enter patient information into the appropriate databases. • Assist the volunteer coordinator with the management of volunteers. • Follow appointment procedures as set by management. • Follow cash handling procedures when receiving client payments. • Complete opening and closing procedures. • Keep the clinic lobby straight and orderly. • Process lab results as assigned by the Practice Manager. • Participate in the Performance Improvement Program. • Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. • Promote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives. • Work within the context of a primary care medical home, applying a team-based approach to care while partnering with patients and families to promote timely access to care, culturally sensitive and language-appropriate understanding of patient care, continuity of care, and whole-person improvement through appropriate self-management education. • Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards. • Attend all required safety education programs. • Operate assigned equipment and perform all procedures in a safe manner as instructed. • Maintain the work area and equipment in the condition required by Legacy standards. • Demonstrate proper body mechanics in all functions. • Check the patient environment and equipment to ensure safety. • Report safety concerns promptly to appropriate personnel. • Follow Legacy’s exposure control plans for blood-borne and airborne pathogens. • Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal Precautions. • Assure a safe environment by instituting appropriate control measures. • Attend annual education programs. • Perform other duties as assigned. Minimum Qualifications • High school graduate or equivalent required. Required Knowledge, Skills, and/or Abilities • Pleasant, professional, and articulate phone voice • Ability to multi-task and handle many incoming calls or patients at once • Efficient and accurate data-entry skills • Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly. • Basic knowledge such as basic math, alphabetical or numerical filing may also be required. • Bilingual in English/Spanish required. About Legacy Community Health The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people. Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork. Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement. Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.