Come Join Rancho Sequoia as a Customer Service Representative. The CSR serves as the main point of contact for clients. Combines customer service, scheduling, administrative work, and basic coordination with the veterinary medical team to ensure a smooth experience for both pets and owners. Front Desk & Client Interaction • Greet clients and their pets when they arrive at the clinic • Answer phone calls and respond to voice messages, emails, texts and online appointment requests • Provide general information about services, hours, and policies • Check clients in and out for appointments • New client check in, new client forms and entry of new client/patients into practice software • Create and distribute new client folders • Keep reception and waiting areas clean Appointment Scheduling • Schedule appointments • Coordinate urgent or emergency appointments and secure deposits when needed • Call to remind and confirm upcoming appointments Medical Record Management • Create and update patient records • Obtain and enter records from other vet offices • Verify and update client contact information • Scan or upload documents • Follow up to obtain correct client information when reminder cards are returned Client Communication • Relay messages between veterinarians, technicians, and pet owners • Notify clients when prescriptions, lab results, or pets are ready for pickup • Follow up with clients after appointments or procedures • Respond to reviews in online platforms • Discuss feedbacks with clients and fulfill the clients' needs Administrative Support • Order or track front desk supplies • Help coordinate referrals to specialty clinics if needed • Help assistants as needed: laundry, mail, deliveries, boxes, additional cleaning Requirements • • Basic computer skills such as typing (both hands, using all fingers without looking at the keyboard), MS office, PDF, email, attachments, etc. We do not use Apple products. • Upbeat personality. This position requires LOTS of interaction with other people. • Past veterinary experience will be highly preferred. ( Working in a kennel or a hotel is not a veterinary experience) • Honesty, diligence, empathy, punctuality, team work, and great at following orders are the must. • Open availability (position may be full time or part time); please only apply with open availability.