Overview: Submits conventional claims, reviews losses, and reconciles loans for final booking by Default Accounting. Reviews claims filed for accuracy. Primary Responsibilities: • Monitor daily reports outlining workflow and processing needed. • Understand difference between the claim types: Short Sales, Foreclosure Claims, Third Party Claims, Charge Off, Security Claims, Loss Mitigation Claims, and Deed in Lieu Claims. • Process/file claims according to investor/insurer/statutory & regulatory guidelines within assigned service level agreements. • Review and ensure all invoices are included with the claim. • Research loan history for advances and deposits. • Contact various internal departments for clarification on advances. • Review and Consult with the Mortgage Insurance department regarding refunds. Review and consult with the Hazard department on the disbursement of hazard insurance proceeds. Determine if refunds are needed. • Respond to attorney loan level requests. • Ensure system is updated accurately before moving the loan to the next phase of the Claim process. • Review claims completed by processors for accuracy and submits to investor. • Work with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Collections, Property Preservation, and others to reconcile the losses/book the losses. • Reconcile loans for final loss allocation, approving the loss amounts. Reconcile loans for final refunds to investor or prior servicer. • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. • Promote an environment that supports belonging and reflects the M&T Bank brand. • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. • Complete other related duties as assigned. Scope of Responsibilities: This position interacts with internal M&T Bank departments and external third-party Attorney Firm vendors. Education and Experience Required: A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ Default experience. Organized and detail oriented. Strong verbal and written communication skills. Strong customer service skills. Education and Experience Preferred: 5 years’ Default experience. Full processing knowledge of all disposition types. Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, New York, United States of America