Job Purpose: Operates as a member of the Business Process Optimization (BPO) team to support and deliver on OUC initiatives, lead or support projects, and influence OUC Staff to apply best-practices within Change Management, Service Management and Continuous Improvement. Ensures projects meet program objectives by creating and implementing change management strategies and plans that minimizes resistance and maximizes employee adoption and usage. Works to drive faster adoption, higher utilization and greater proficiency of the changes that impact OUC employees, customers, and community. Guides projects of varying scope and size, including those with organization wide impact. Primary Functions: Identifies and implements change management strategies, plans, and actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan; Drives the adoption of a structured methodology, such as Prosci’s ADKAR, and lead change management activities on assigned projects; Trains, coaches and consults with leaders, project team members, stakeholders and sponsors on change management principles; facilitate change management workshops with project stakeholders; Identifies needs, defines requirements, and develops associated training sessions; Prepares and executes communications, plans and products: chooses channels and methods, tailor’s messages to various audiences, and determines timing; Leads and implements Commission level change initiatives related to strategic initiatives and operation plans; Leads the successful delivery of large and complex programs/projects with organization wide scope and impact through all phases of the Project Management Lifecycle, including change management activities; Performs hands-on project work, such as documenting change plan, communications, and training material, as needed by the project; Initiates and implements change management assessments throughout the project lifecycle including user readiness; Identifies and analyzes resistance, researches best practices, prepares and delivers recommendations for risk mitigation strategies based on organizational needs and best practices to the project leadership team; Creates and implements metrics to measure risk, success of initiatives and user acceptance; Tracks and reports issues to relevant governance structure on a timely basis; Consults with managers, project leads, and subject matter experts on developing effective strategies to reach intended audiences; defines goals for and develops targeted communications; In collaboration with leadership, engages in development for the Change Agents; Perform other duties as assigned.