Duties Responsibilities Customer Service/Outreach Training Provide advice and counsel to clients of the Office of Student Financial Aid, either in-person, by telephone or through written correspondence (including e-mail). Be knowledgeable of all student financial aid programs and services. Serve as liaison with University offices and other related financial aid agencies. Utilize available resources and provide presentations to large groups as well as work one-on-one with students and their families. Represent OSFA on institutional, state and federal committees and at professional conferences and workshops. Develop a thorough knowledge of legislation governing financial aid programs and federal needs analysis methodology. Exercise professional judgment when financial aid program guidelines do not seem to adequately address a specific situation. Program Administration Coordinate the staff efforts required to carry out program responsibilities and educate/train other office staff regarding the programs for which they are responsible. Responsible for the administration of programs and execution of procedures specified on the Office of Student Financial Aid Program Responsibilities list. Responsible for: student awarding disbursement and reconciliation of federal, state and institutional financial aid accounting and funds management maintenance of student record application in-take and processing verification of student records scholarship administration