Be a great engineer - Design, implement, and ship reliable, production-grade features across the agentic stack, taking ownership of the quality, delivery, and support of the components you build. Contribute to real-time voice agents - low-latency, speech-to-speech experiences with sub-second turn-taking, barge-in, interruption handling, and graceful human hand-off that feel natural in live calls. Build scalable, resilient backend services using event-driven and service mesh patterns, with high-throughput APIs (REST, gRPC), and participate in the full service lifecycle - CI/CD, Infrastructure as Code, on-call, and SLA-driven reliability. Be customer obsessed - Understand and anticipate the needs of our customers who need to react to an evolving business and technology landscape. Earn respect - Work in the code, support the service, and understand at a detailed level how the software works; partner with AI/ML, PM, and design, and actively participate in design and code reviews. Champion Responsible AI - Embed fairness, safety, privacy, grounding, and reliability into everything you build. Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Experience with cloud technologies (Azure preferred). Hands-on experience with agent frameworks, LLM orchestration, RAG, tool/function calling, and prompt/grounding strategies. Real-time voice or speech experience - ASR/TTS, speech-to-speech, telephony/media pipelines, or low-latency streaming. Familiarity with CRM platforms, contact center systems, and customer data models. Experience delivering features end to end in a production cloud service. Excellent collaboration and communication skills.