Operations Manager (CEAP)
BakerRipley · bakerripley.org
HoustonOn-siteLead / Manager5+ yrs
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The job in short
Administers energy assistance program, supervises staff and manages program budget and reporting.
AuditCompliance
Details
- Found
- 9 d ago · posted 2026-10-16
- Location as listed
- Houston, TX, USA
- Role
- Energy Assistance Program Manager
- Source
- The company’s own careers site
Full description
Job Details: Job Location: 110 Aberdeen - Houston, TX, Position Type: Full-Time, Education Level: Bachelors Deg. or Equivalent Experience, Salary Range: Undisclosed, Travel Percentage: Moderate Local Travel (up to 25%), Job Category: Administration & Support Services, Position Overview
Responsible for overall administration of the Stability & Connection Comprehensive Energy Assistance Program (CEAP) including supervision of staff, program expenditures, coordination with outside agencies, and development of service delivery methods to meet program funding and agency budgets
Essential Functions
Responsible for management and daily operational aspects of service delivery of the Comprehensive Energy Assistance Program (CEAP) grants as it relates to staff, third party agencies, neighbors, and funding sources
Develops, monitors, and evaluates efficiency and effectiveness of service delivery methods and procedures; provides innovative ideas and concepts to enhance implementation of the CEAP in accordance with state and agency policies
Responsible for hiring, training, supervision, coaching, and development of CEAP staff in accordance with stage and agency policies
Develops and supervises workshops and training activities for CEAP staff, outreach agencies, and customers
Monitors program budget and fund expenditures relating to customer services; works closely with the Program Director
Coordinates with Program Director to ensure appropriate level of expenditures; prevents disallowed program costs
Develops and oversees preparation of statistical information and review preparation of program reports required by agency and funding sources
Assists with communicating with funding sources regarding program funding, development, and assists in preparation of applications to the federal government or other funding sources for planning assistance
Assists in resolving internal and external monitoring and audit exceptions by defining causes or error and recommending appropriate dispositions
Attends local, state, and national conferences and trainings pertaining to energy-related issues; stays abreast of and implements new policies, procedures, and regulations concerning client services of CEAP grant
Performs other administrative duties as assigne
Qualifications: Education
Bachelor's degree in social work or related field required
Experience
At least five (5) years experience in a social services field required
At least two (2) years of supervisory experience required
Knowledge, Skills and Abilities
Strong verbal and written communication skills
Ability to maintain customer confidentiality
Ability to communicate effectively with and relate positively to diverse customer populations, agency staff and other social service agencies
Ability to be a self-starter and work independently of direct supervision
Able to follow written and verbal instructions
Able to deal with confrontation in a constructive manner
Able to implement concepts learned from training
Able to manage stress, organize time and work priorities effectively
Able to effectively multi-task
Computer Proficiency
Microsoft Office 365
Language Requirements:
English/Spanish bilingual preferred
BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.