Job Details: Job Location: Shamrock - Stow, OH, Salary Range: Undisclosed, Job Purpose: - The Quality Manager is responsible for overseeing and enhancing the quality assurance processes within the organization. This role ensures that products and services meet consistent standards and comply with industry regulations. The Quality Manager will lead initiatives to improve operational efficiency and product quality, fostering a culture of continuous improvement. Key Responsibilities: - Develop, implement, and maintain quality assurance protocols and procedures to ensure compliance with industry standards and regulations. - Lead and manage the quality control team, providing guidance and support to achieve departmental objectives. - Conduct regular audits and inspections of processes, products, and services to identify areas for improvement. - Collaborate with cross-functional teams to integrate quality assurance processes into all phases of production and service delivery. - Analyze quality data and metrics to identify trends and drive corrective actions and preventive measures. - Liaise with external auditors and regulatory bodies to ensure compliance with quality standards and certifications. - Develop and deliver training programs to enhance quality awareness and skills across the organization. - Investigate and resolve customer complaints and non-conformance issues, implementing effective solutions to prevent recurrence. - Prepare and present detailed reports on quality performance and improvement initiatives to senior management. - Stay updated with the latest industry trends and advancements in quality management practices to ensure the organization remains competitive. Benefits: 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Supplemental voluntary insurances available. Life Insurance is fully funded by the employer Employee assistance program Employee discount Paid time off Birthday day off Recognition for longevity Parental leave Referral program Health Club/Recreation Center membership reimbursements Employee Team Member Programs and more! Qualifications: Required Education: - Bachelor’s degree in Quality Management, Engineering, or a related field. Required Experience: - Minimum of 5 years of experience in quality management or a similar role within a manufacturing or production environment. - Proven track record of implementing and maintaining quality management systems, such as ISO 9001. - Experience in leading quality assurance teams and managing cross-functional projects. - Demonstrated success in improving product quality and operational efficiency through strategic initiatives. Required Skills and Abilities: - Strong analytical skills with the ability to interpret complex data and make informed decisions. - Excellent leadership and team management capabilities, with a focus on fostering a culture of quality and continuous improvement. - Proficiency in quality management tools and methodologies, such as Six Sigma, Lean, or Total Quality Management (TQM). - Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. - Strong problem-solving abilities and attention to detail, ensuring adherence to industry standards and regulations. - Ability to develop and deliver training programs to enhance quality awareness and performance across the organization.