Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off. Core Responsibilities: • Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in processing of transactions; • Provide by telephone, general and specific service-related information concerning Credit Union products, services or policies; • Respond to members' requests, problems and complaints, and/or direct the member to the proper person for specific information and assistance; • Cross-sell and/or promote PSFCU products and services to PSFCU members and prospective members. • Assist members in balancing their accounts • Research account discrepancies; • Provide member service in Online Banking setup up. • Process stop payment requests for share drafts and revocation of authorization for ACH debits; • Accept member requests for draft copies, copies of statements and account history, and copies of tax forms; • Maintain comprehensive and in-depth knowledge of the Credit Union’s line of products and services to ensure effective cross selling; • Provide member services to ATM, VISA and Debit Card holders; • Open/create and close ATM and Debit Card accounts; • Facilitate Visa Card, Debit Card and ATM Card activation; • Process payments for Visa Credit Cards and Loans; • Order and reorder checkbooks from Harland Clarke; • Open new memberships and share draft accounts over the phone • Provide members with information regarding consumer loans, real estate loans, business loans, and VISA cards. • Accept Credit Card applications and Vehicle Loan applications • Perform name and address verification for merchants in regards to Visa and Debit cards; • Provide service/information resource for co-workers; • Effectively offer Credit Union products and services through the practice of established sales and service techniques; • Temporarily increase credit limit on Credit Cards up to the maximum amount specified for this position; • Perform any other duties or responsibilities, as required or assigned. Requirement: • High school diploma; • 1 – 3 years financial institution experience; • 1 year experience in a call center or as a customer service representative; • Basic computer skills and knowledge of computer software programs; • Ability to cross sell products; • Fluency in spoken and written Polish; • Zero to one year of work experience, preferred, but not required in a financial institution; Pay: $20.00 - $22.26 per hour AN EQUAL OPPORTUNITY EMPLOYER