The IT Intern will support the Information Technology team with day-to-day technical support, system maintenance, user access, equipment setup, documentation, and technology projects. This internship provides hands-on experience with enterprise technology, IT service delivery, cybersecurity practices, and business applications while contributing to a reliable and effective technology environment. DUTIES AND RESPONSIBILITIES: Technical Support • Provide first-level support for common hardware, software, and system-related issues. • Assist employees with password resets, account access, and basic troubleshooting requests. • Support the setup, configuration, and maintenance of laptops, desktops, printers, and mobile devices. • Document support requests and resolutions in the IT service management system. • Escalate complex or unresolved issues to the appropriate IT team member. Systems & Infrastructure Support • Assist with user account administration, access provisioning, and permission reviews. • Support workstation imaging, software deployment, equipment inventories, and technology refresh activities. • Assist with system updates, hardware upgrades, and routine technology maintenance. • Help maintain accurate IT asset records, procedures, and technical documentation. • Participate in projects involving network, server, cloud, or collaboration technologies. Cybersecurity & Compliance • Support cybersecurity awareness initiatives and promote safe technology practices. • Assist with access-control reviews, security documentation, and compliance-related activities. • Help monitor and document security alerts or potential vulnerabilities under team guidance. • Support data protection, privacy, and information security projects. Business Applications & Project Support • Assist with testing and implementation of new technology solutions and system enhancements. • Support business applications, including Microsoft 365 and other enterprise platforms. • Gather and analyze information for IT reports, projects, and process-improvement initiatives. • Create and update user guides, job aids, process documentation, and training materials. TYPICAL KNOWLEDGE AND SKILLS: • Ability to work independently and collaboratively in a hybrid work environment. • Strong interpersonal, verbal, written, and customer-service communication skills. • Working knowledge of Microsoft Windows and Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams. • Basic understanding of computer hardware, software, networking, and troubleshooting concepts. • Ability to explain technical information clearly to users with varying levels of technical knowledge. • Demonstrated flexibility and the ability to adapt positively to changing priorities and technologies. • Strong analytical, problem-solving, organizational, and attention-to-detail skills. • Ability to manage multiple tasks, prioritize workload, protect confidential information, and complete assignments with accuracy and follow-through. POSITION QUALIFICATIONS: • Legal Age: 18 Years • Rising senior enrolled in an accredited college or university program with a minimum 2.5 GPA. • Pursuing a degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, Data Analytics, or a related field. • Relevant coursework, technical projects, help desk experience, or prior internship experience is a plus. #LI-KB1