GENERAL DESCRIPTION OF POSITION The Mortgage Lending Manager solicits residential first mortgages through contacts with Realtors, builders, and developers, interviews loan applicants, and makes credit decisions. This position supervises designated Mortgage Loan Originators and/or Mortgage Lender Supervisors, and provides strategic direction and leadership to meet corporate and divisional goals. The Mortgage Lending Manager works with the management team to ensure mortgage loan production meets established strategic and regulatory objectives, while ensuring the production meets quality standards and compliance guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Work with assigned branch office to ensure awareness of home loan products. 2. Handle referrals from branch office and provide appropriate follow-up. 3. Develop referral contacts (realtors, builders, professional and personal contacts). 4. Analyze financial data to determine creditworthiness. 5. Maintain knowledge of available loan products, processing procedures and underwriting guidelines. 6. Take borrower applications. 7. Utilize communication and access of daily rates, credit reports and AUS responses and transmitting to processor. 8. Collect appropriate documentation from each applicant and deliver loan package to processor in a timely manner. 9. Maintain high levels of customer service while managing each applicant's and support staff's expectations. 10. Attend and participate in all lending meetings as required. 11. Supervise designated mortgage originators. 12. Set and monitor production and income target goals for originators. 13. Keep originators informed of new products, changes in procedures or products, and any other tools that will help them be more productive. 14. Be present in the field to assist with sales to market realtors, closing agents, attorneys, and other centers of influence to aid in production for the market originators. 15. Work with operations manager to insure good flow between production and operations/processing. 16. Monitor service levels delivered to customers. 17. Monitor and react to CRA and Fair Lending reports, including developing strategies for the market. 18. The ability to work in a constant state of alertness and in a safe manner. 19. Complete BSA/AML training and other compliance training as necessary. 20. Perform any other related duties as required or assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 6 years related experience and/or training, and 3 years related management experience, or equivalent combination of education and experience. COMMUNICATION SKILLS Ability to read, analyze, and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations. CRITICAL THINKING SKILLS Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. SOFTWARE SKILLS REQUIRED Intermediate: 10-Key, Accounting, Other, Spreadsheet Basic: Presentation/PowerPoint, Word Processing/Typing RESPONSIBILITY FOR WORK OF OTHERS Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Supervises a moderate size group (8-15) of employees, but possibly smaller if difficult, semi-technical work, requiring considerable direction and assistance, is involved. Plans, directs and coordinates work, makes decisions, and performs personally the more difficult aspects of the same broad assignment. Supervises the following departments: Mortgage WORKING CONDITIONS Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks. While performing the functions of this job, the employee is frequently required to sit; and occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; depth perception; and ability to adjust focus. ADDITIONAL INFORMATION -Six (6) years of combined experience in education and training -Five (5) years of related management experience as it relates to mortgage projects and systems -Three (3) years of management experience in mortgage preferred -Must be proficient with personal computers and mortgage/banking technology -Must work well independently and with others -Must pay close attention to detail