Salary Grade: 12R SUMMARY: In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank’s customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at Fidelity Banking Center location. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: • Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy) • Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures • Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption • Safeguards customer trust by upholding duty of customer confidentiality • Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs • Must comply with all required laws, regulations, policies, and procedures • Timely completion of all assigned learning activities • Actively participate in Banking Center meetings and one-on-one coaching sessions • Participation/volunteerism in community groups and events • Additional duties as assigned EDUCATION, CERTIFICATIONS: • Bachelor's degree preferred • Eligible for Nationwide Mortgage Licensing System (NMLS) registration • Eligible for Notary Public commission KNOWLEDGE, SKILLS & ABILITIES: • Minimum six months’ cash handling experience preferred • Minimum six months’ customer service experience • Prior customer relationship building experience • Cyber security awareness • Strong verbal and written communication skills • Critical thinking, decision making and problem-solving skills • Must have cyber security awareness to protect the digital environment, the Bank, and customers COMPETENCIES: • Courage • Technology Savviness/Digital Enthusiast • Financial Comprehension • Adaptability and Flexibility • Sales Aptitude • Eager and Agile Learner