Essential Responsibilities: All job responsibilities listed below are essential to the satisfactory of this position by any/all incumbents, with reasonable accommodation, if necessary. • Provide excellent customer service while meeting company goals. • Manage a daily call queue • Takes payments and sets up future payments for new loans. • Assists management with reviewing and requesting due date/ deferments as needed. • Some skip tracing on accounts • Identifies and recommends accounts for repossession • Performs other essential functions as assigned. • Minimum Qualifications: • Strong negotiation skills with proven ability to effectively handle difficult customers • Ability to work in a fast pace environment • Able to adapt to change • Basic computer skills with the ability to type 30 wpm