As Executive Housekeeper, you will be responsible for managing the overall day-to-day and long-term operations of the housekeeping department including personnel, the upkeep of all the guest rooms, public space, outdoor surroundings, guest laundry, back of the house and on-site laundry facility. You will also ensure that the housekeeping department is working within allotted MPR standard while maintaining brand/company required cleanliness standards. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply! RESPONSIBILITIES • Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling. • Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties. • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. • Issue daily assignments to all housekeepers and laundry attendants. • Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area. • Implement and maintain ongoing general cleaning programs. • Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis. • Conduct monthly department meetings with housekeeping staff. • Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees. • Assist in resolving guest complaints regarding service and/or room cleanliness. • Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed. QUALIFICATIONS • Previous hotel housekeeping experience preferred; previous supervisory experience also preferred. • Knowledge of housekeeping and laundry operations and procedures. • Knowledge of proper use and storage of cleaning chemicals. • Knowledge of equipment such as vacuums, commercial washers and dryers. • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members. • Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations. • Able to prioritize and organize work assignments and delegate responsibilities. • Demonstrate genuine care for customers and team members. • Able to work in a fast paced environment. • Able to access and input information into computer. BENEFITS • PTO with immediate accrual • Access 50% of your wages prior to payday • Discount program for car rentals, travel, entertainment, etc. • Hotel Discounts Worldwide • Health Insurance • Dental Insurance • Vision Insurance • Basic Life/AD&D and Supplemental Life Insurance • Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal • Employer Sponsored Long-Term Disability Coverage • 401(k) with immediate match • Double Time for Holidays Worked • Health Savings Account • Employee Assistance Program (EAP) • Dependent Care FSA