East Bank Club is a dynamic and innovative wellness/fitness company committed to delivering exceptional service and value to our members. We are seeking a highly motivated and organized individual to join our team as a Member Accounts Representative. This role offers an excellent opportunity for personal and professional growth, competitive compensation, and a supportive work environment. As a Member Accounts Representative, you will be responsible for delivering excellent customer service, maintaining accurate and up-to-date records, and providing administrative support as needed. This multifaceted role requires a versatile and detail-oriented individual with strong communication and organizational skills. Pay rate: $20.00 per hour. This is considered an entry level position. Key Responsibilities: Customer Service: • Respond to member inquiries via phone, email, or chat in a professional and friendly manner. • Provide account information to members. • Assist members with billing questions and resolution. • Resolve member complaints and issues to ensure a positive customer experience. • Maintain a thorough understanding of company processes, policies, and procedures. Data Entry: • Accurately enter and update New Membership information, auto-pay enrollment, adjustments, and billing transactions in the company database. • Verify, organize, scan and file paperwork, ensuring data integrity and confidentiality. • Generate reports and compile data for analysis as required. • Continuously review and correct data discrepancies to maintain database accuracy. Administrative Support: • Provide general administrative support, including filing, document management, and scanning. • Maintain organized records of customer interactions, notes and transactions. • Collaborate with team members to enhance workflow efficiency. • Perform other duties and responsibilities as assigned. Requirements • High school diploma or equivalent required. • Previous customer service and data entry experience is preferred. • Basic knowledge of accounting principles is a plus. • Excellent communication skills, both written and verbal. • Strong attention to detail and data accuracy. • Proficiency in using computer software and data entry applications. • Ability to multitask and prioritize tasks effectively. • Strong organizational and time management skills. • A customer-centric and problem-solving attitude. • Basic understanding of accounting concepts. • Ability to work independently and as part of a team. • A positive and proactive attitude. • Strong work ethic and a commitment to meeting deadlines. • Reliable and dependable. • Adaptability and willingness to learn and grow in the role. • Proficiency in Microsoft Office Suite, especially Excel. • Familiarity with accounting software (e.g., QuickBooks) is a plus. • Experience with CRM or customer service software is an advantage. Benefits Time Off & Retirement • Paid Time Off • 401(k) with company match up to 3% • Value Sharing (Profit sharing) • Holiday Bonus • Paid Parental Leave Health & Wellness: • Comprehensive health, vision, and dental insurance • HSA and FSA enrollment options • Short- & Long-Term Disability options • Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage • Long-Term Care options: Coverage up to 50% of annual income • Accident and Critical Illness Insurance • EAP (Employee Assistance Program) • Pet Insurance through MetLife Employee Perks: • Free workout privileges • Employee discounts in the Pro Shop, Spa & Salon services and in the Market • Parking and transit benefits (pre-tax deduction) • Access to Tickets at Work discounts • Tuition reimbursement East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.