Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office. Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position. What You’ll Do: • Ensure customer complaint program policies procedures and SLAs are met. • Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include • Responsible for effectively documenting the complaint resolution and any required follow-up • Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations. • Assist with recommendations for enhancements to employee training Requirements • Minimum High School diploma or equivalent. College Degree preferred. • Prior law firm experience and/or knowledge of the legal and collections industry preferred • Highly detail oriented analytical and strong organizational and communication skills. • Ability to work independently • Exceptional analytical and problem-solving skills • Excellent written communication skills. • Problem solving skills. Benefits • Competitive Base Salary • Medical and Dental coverage; 401K plan with company match • PTO • Paid Parental Leave • $20 to $25 per hour “We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment”.