BIRTHDAY PARTY TEAM MEMBER - Highlands Sports Comp THSC SFM, LLC LOCATION: Triadelphia, WV DEPARTMENT:  OPERATIONS REPORTS TO:   DIRECTOR OF OPERATIONS STATUS:  PART-TIME (NON-EXEMPT) ABOUT THE COMPANY: Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Highlands Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Birthday Party Team Member is expected to provide excellent guest service while working with customers to create a great Birthday Party Experience. This position involves working with guest services, food and beverage departments and management. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: • Greet and welcome all participants, parents, and/or community members • Ensure participants/visitors are present for a specific permitted event • Direct or assist to decorate space for hosting the birthday party • Organize and facilitate games and/or activities • Ensure packages and items purchased are received • Operate arcade, e-sports and other venue specific devices • Oversee the use of entertainment equipment • Assist with event set-up and breakdown as needed • Maintain a safe and clean work environment • Provide courteous and friendly first-in-class service to all guests • Be knowledgeable about the facility (practices, events, meeting dates/times) • Know and enforce the venue policies and procedures • Complete special projects, daily assignments, and other duties as assigned • All additional duties assigned by management MINIMUM QUALIFICATIONS: • Flexible work schedule (e.g., nights, weekends, holidays, and long hours) • Must be a team player • Must have excellent verbal and written communication skills • Ability to maintain focus in a high volume, fast paced environment • Must have excellent guest service skills • Ability to multi-task, prioritize and remain calm and focused in difficult and stressful situations • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members • Commitment to the safety and well-being of others • Proficient in the use of computers and associated hardware • Be self-motivated but still be able to follow directions from others • Be well organized and able to multi-task • Complete assigned tasks in a timely manner • Customer service and cash handling experience preferred WORKING CONDITIONS AND PHYSICAL DEMANDS: • Working environment is fast paced • May be required to sit or stand for extended periods of time and squat, stoop, or bend • Must be able to lift and/or move up to 40 pounds • Will be required to operate a computer, POS system and kiosk • The facility has intermittent noise