TechFlow Inc. is seeking a results-driven Field Quality Manager (FQM) to support checked baggage maintenance operations at airports across the United States. Reporting to the Director of Operations, the FQM will play a critical role in upholding quality standards, strengthening operational performance, and driving continuous improvement to enhance system reliability, reduce overhead, and ensure timely issue resolution. This hands-on, customer-focused role partners closely with regional and local customers, subcontractors, and field personnel to maintain compliance, protect operational integrity, and deliver exceptional service. The position is primarily home-based and requires up to 75% travel, offering the opportunity to make a meaningful impact on airport operations nationwide. Key Responsibilities • Manages field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution. • Serves as a liaison between Director of Operations, customer leadership and airport stakeholders. • Provides support to field operations in achieving division goals while complying with regulatory requirements and driving improvements in airport operations. • Ensure consistent compliance with contract regulations. • Develops and fosters a philosophy of continuous improvement across the region. • Implements and consistently promotes the philosophy that compliance in quality, safety, and training is essential to successful operations. • Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, and improve program performance. • Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions. • Demonstrates proficiency with maintenance ticketing systems and ability to monitor data quality compliance. • Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements. • Identify and nurture both cost savings and revenue opportunities. • Drive communication up and down the organization. Build relationships that support and encourage participation and innovation in creating problem-solving strategies that enable the region to meet contractual objectives. • Prepare briefings and present complex technical information to technical and non-technical audiences. • Communicate project details and technical concepts with clarity, confidence, and accuracy to customers, stakeholders, and team members. • Conducts regularly scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to continuously develop, monitor, and evaluate progress. Requirements • Bachelor’s degree or equivalent experience in relevant field • 5+ years of experience in Field Management, Logistics, or Data Analytics • Experience collecting, analyzing and organizing data to identify and drive preferred results. • Must be self-motivated with ability to perform effectively and accurately under pressure while demonstrating a strong desire to exceed expectations. • Must possess strong organizational skills, attention to detail, and excellent writing skills. • Proficiency with Microsoft Office Suite • Ability to travel up to 75% • Ability to obtain Public Trust Security Clearance (US Citizenship is required) Preferred Qualifications • Experience with TSA airport operations • Experience involving contract management with multiple subcontractors while meeting specific SLA’s. Physical Requirements (with or without reasonable accommodation) • Move about job sites, which may include uneven terrain, stairs, ladders, scaffolding, or elevated work areas • Stand, walk, bend, kneel, or climb for extended periods (e.g., up to 8 hours per shift) • Lift, carry, or move up to 25 lbs (e.g., inspection equipment, samples) • Use measuring tools, testing instruments, and inspection equipment • See and distinguish details needed to assess materials, welds, finishes, or documents (with corrective lenses or assistive tools as needed) • Wear required PPE, such as hard hat, safety glasses, gloves, steel-toed boots, high-visibility clothing, and respirators where applicable #techflow About TechFlow Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges. Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better. TechFlow has four principal lines of business: Platform Services, EMI Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration. Benefits TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! • Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines) • 401k plan with Roth option. • Eligibility for an employer match. • Immediate vesting • Paid time off • Holidays – 11 paid holidays per year • Comprehensive medical, dental, and vision plans • Company-paid Life & AD&D insurance plan • Employee Assistance Program • Wellness Resources • Company-paid training and development program • Voluntary benefits include: • Life & AD&D Insurance for employee, spouse, and children • Short-term and long-term disability (per plan guidelines) • Legal Shield and Identity Theft protection plans • Pet Insurance