M-F 3-11 shift – Full-time on-site support required Must have Active DoD Secret Clearance Temporary position until November 30, 2026 Primary Responsibilities • Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms. • Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact. • Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier 3 engineering or other responsible technical teams. • Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established timeframes. • Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution, maintaining accurate status and timeline information. • Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting. • Document significant events, outages, escalations, and actions within the Master Station Log (MSL). • Correlate information across multiple monitoring platforms to provide a comprehensive view of network, service, and end-user experience. • Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance, and other key metrics. • Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources. • Support onboarding and offboarding of network devices, services, and other assets within monitoring platforms to maintain accurate and complete monitoring coverage. • Identify gaps in monitoring coverage, including devices or services that are not reporting or being monitored as expected, and coordinate corrective action. • Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts. • Prepare and deliver operational briefings and status updates for both technical and senior leadership audiences. • Support configuration and integration of monitoring and reporting platforms as necessary to improve visibility, reporting accuracy, and operational awareness. • Maintain clear, concise, and accurate documentation in a fast-paced operational environment. Required Qualifications • Bachelor’s degree and 4+ years of relevant experience; additional years of relevant experience may be substituted in lieu of a degree. • Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar monitoring environment. • Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable tools. • Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data. • Experience creating and tracking incidents using ServiceNow ITSM or a comparable IT service management platform. • Experience developing operational reports, metrics, dashboards, and status reports. • Experience with Power BI or comparable data visualization/reporting tools. • Strong technical writing skills, including the ability to clearly document outages, impacts, timelines, and technical events. • Ability to interpret technical information and translate it into concise reporting appropriate for both technical teams and leadership. • Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint. • Ability to work onsite Monday through Friday from 3:00 PM–11:00 PM, with occasional weekend or after-hours support based on mission requirements. • Active DoD IAT Level II certification prior to start. Desired Qualifications • Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity. • Experience developing Power BI dashboards, including combining or presenting data from multiple operational data sources. • Experience developing reports and dashboards within ServiceNow. • Experience correlating infrastructure monitoring, network performance, incident, and end-user experience data to identify service-impacting conditions. • Experience supporting DISA, DoDNet, or another large-scale DoD enterprise environment. • ITIL v3/v4 certification or practical experience working within ITIL-based operational processes. • Experience preparing and delivering operational briefings to senior government or organizational leadership. • Knowledge of DoD enterprise IT policies, procedures, and operational reporting requirements.