BDC Service Agent - Ocean Cadillac! Murgado Automotive Group, one of America’s most exciting automotive groups, is growing our vibrant Business Development Center — the heartbeat of our dealership group and a core revenue and loyalty driver! We are looking for friendly and professional communicators to join our BDC Call Center, who thrive in a fast-paced environment to play a critical role in customer engagement and service delivery. Growth Opportunities Available Are you a customer-focused, driven individual looking for a new career journey? Join our Business Development Center and help clients enjoy an exceptional service experience. We promote from within, so the sky is the limit! What You’ll Do: • Handle inbound and outbound calls to assist customers with service inquiries • Follow up on leads and schedule service visits • Provide excellent customer service to ensure satisfaction and build loyalty • Maintain and update customer information in our CRM system • Collaborate with service and marketing teams to meet client needs What We’re Looking For: • A friendly and professional communicator who thrives in a fast-paced environment • Comfortable making 100+ outbound calls and working with a team • Organized, detail-oriented, and able to manage multiple tasks effectively • Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required) • Bilingual in English and Spanish is a bonus! What We Offer: • Great Pay: up to $20/hour + commission • 401(k) Plan with company match • Paid time off • Career growth and development opportunities within the Murgado Automotive Group • Employee discounts on vehicles, parts, and services • Supportive and collaborative team environment If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you! Job Type: Full-time Pay: Up to $20.00 per hour + Commission Expected hours: 40 per week Benefits: • 401(k) matching • Dental insurance • Disability insurance • Employee assistance program • Employee discount • Flexible spending account • Health insurance • Health savings account • Life insurance • Opportunities for advancement • Paid time off • Paid training • Vision insurance Work Location: In person – Miami, FL 33162 \n \n $17 - $20 an hour Up to $20/hour + commission \n Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.