POSITION OBJECTIVE As a Club Concierge, you will establish a warm, welcome and professional atmosphere for all Members and their guests. You will be the first impression to all - the point of contact for all visitors ensuring they feel comfortable throughout their visit as well as answer incoming phone calls and direct appropriately. ESSENTIAL JOB FUNCTIONS • Greet, welcome & acknowledge all guests as they arrive, providing a warm and friendly initial impression; address all Members by name. • Provide a professional, efficient arrival and departure experience for all guests while creating memorable visits. • Anticipate and address Member and guest needs. • Assist Members in all service matters including concierge requests. • Escort guests to their meeting destinations. • Manage reservations for requested activities, coordinating with relevant departments to ensure a seamless experience. • Develop and maintain positive working relationships with others, and support teams to reach common goals. • Maintain a clean and organized lobby area, ensuring that it reflects a welcoming and professional atmosphere. • Other duties as assigned. QUALIFICATIONS • Experience in the hospitality industry, preferably in a guest service role. • Exceptional communication and interpersonal skills, with an ability to engage with guests in a polite, professional and friendly manner. • Strong customer service orientation, with a commitment to providing memorable guest experiences. • Excellent problem solving skills and the ability to adapt to changing circumstances. • Computer skills including Word, Excel, Outlook and PowerPoint. • Some college is preferred. PHYSICAL DEMANDS • While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. • The employee is frequently required to talk or listen. • The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.