Maitre’d’ Responsibilities: • Greeting guests as they enter, and putting them on a waiting list as necessary. • Providing guests with menus and answering any initial questions. • Seating guests at tables or in waiting areas. • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. • Engaging with guests to ensure they're happy with food and service. • Responding to complaints and helping to resolve them. • Answering phone calls, taking reservations and answering questions. • A knowledge of the menu. • Helping out with other positions in the restaurant as needed. • Providing great customer service. Maitre’d’ Requirements: • High school diploma or equivalent preferred. • Ability to provide top-notch customer service in a fast-paced environment. • A positive attitude and ability to work well under pressure with all restaurant staff. • Does high-quality work while unsupervised. • Able to work in a standing position for long periods of time. • Able to safely lift and easily maneuver trays of food when necessary. • Willing to follow instructions and ask questions for clarification if needed. • Able to handle money accurately and operate a point-of-sale system. • Able to work in a busy restaurant environment. • Restaurant experience is a plus.