Description Assist medical providers in providing a high level of quality patient care. Performs a variety of duties in accordance with federal, state and local regulations along with established priorities and procedures of the practice. Job Tasks • Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart. • Instructs patients about medications and special diets as instructed by the medical provider. • Explains treatment procedures to patients. • Prepares patients for examination. • Assists the provider during patient exams. • Collects and prepares laboratory specimens. • Performs basic laboratory tests. • Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required. • Prepares and administers medications as directed by the physician. • Performs blood collection following established procedures and utilizing universal precautions in accordance with OSHA standards. • Removes sutures and changes dressings. • Maintain all logs and required checks in accordance with assigned duties (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.). • Triage and process messages from patients and front office staff to providers. • Meets position requirements and performs essential functions. • Completes all mandatory training as required. • Performs other duties as assigned. Quality and Customer Satisfaction • Demonstrates commitment to superior customer experiences with a service-oriented attitude. • Collaborates with others to coordinate care, resolve concerns, and address the needs of patients, family members, providers and employees. • Considers patient and employee safety. • Takes initiative to identify and eliminate risks. • Respects and considers patient rights to privacy and complies with all HIPAA guidelines for maintaining confidentiality. Interpersonal Skills • Communicates professionally and appropriately at all times. • Builds strong working relationships with co-workers and other staff while recognizing individual talents and perspectives. • Identifies, analyzes and solves problems. Accountability & Productivity • Accepts responsibility for decisions and actions. • Utilizes appropriate resources to effectively and successfully execute responsibilities. • Adheres to regulatory and company policies and procedures. Patient Care Coordination • Provide training for new clinical staff. • Oversee patient flow within the clinic. • Manage inventory of medical supplies and equipment. • Monitor adherence to clinical guidelines and protocols within the clinic. • Support implementation of new processes, guidelines, and equipment. • Serve as VFC coordinator. • Monitor on-site lab and ensure compliance with all regulatory guidelines. Requirements Qualifications • Experience in a pediatric medical practice preferred. • Working knowledge of computer applications; prior experience with electronic medical records preferred. • Ability to speak, read and write effectively. • Ability to work independently without direct supervision. • Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner. Machines & Equipment Used • General office equipment such as telephone, copy machine, fax machine, scanner, personal computer. • Various lab equipment Working Conditions • Indoor, temperature controlled, smoke free environment. • Exposure or potential exposure to blood and bodily fluids may be required. • May at times work under stressful situations. • Handicapped accessible. Physical Requirements • Good visual acuity and ability to verbally communicate. • Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 25 pounds. Direct Reports • None