Key Account Manager – Enterprise Global Accounts Location: Valley Stream, NY Position Type: Full-Time Industry: Global Supply Chain, Logistics & Customs Brokerage Company Overview Our client is a premier global logistics, freight forwarding, and customs brokerage provider specializing in end-to-end supply chain solutions for high-volume enterprise accounts. Known for operational excellence and tailored trade services, the organization is seeking a high-caliber account management executive to oversee a flagship global account relationship. Position Summary The Key Account Manager (KAM) will serve as the primary, high-touch client lead for a major global enterprise account. This role requires a supply chain veteran with deep expertise in both international freight transportation and customs brokerage. The ideal candidate brings a strong history on the 3PL/provider side, exceptional executive-level communication in English and Mandarin, and advanced analytical and reporting capabilities. Key Responsibilities • Enterprise Account Ownership: Serve as the dedicated strategic and operational liaison for a premier, high-volume global enterprise account. • End-to-End Supply Chain Management: Oversee cross-functional delivery spanning international customs brokerage, import/export compliance, ocean/air freight forwarding, and domestic transportation. • Client Engagement & Relationship Building: Manage daily client-facing communication, executive reviews, performance reporting, and strategic alignment with key client stakeholders. • Reporting & Data Analytics: Utilize advanced Excel modeling, supply chain reporting tools, and AI-driven workflows to track KPIs, analyze logistics metrics, and optimize operations. • Operational Problem Solving: Partner with internal operations, compliance teams, and overseas offices to resolve supply chain disruptions and maintain peak service levels. Required Qualifications • Industry Experience: 10+ years of progressive supply chain, customs brokerage, and logistics experience strictly on the service provider / 3PL side (not in-house corporate logistics). • Language Skills: Fully fluent in English and Mandarin with superior written and verbal communication skills tailored for executive presentation. • Domain Expertise: Comprehensive operational fluency in both customs clearance procedures and global transportation modes. • Technical Skills: Advanced proficiency in Microsoft Excel (data modeling, pivot tables, complex reporting) and familiarity with AI tools in business/supply chain applications. • Client-Facing Presence: Proven track record of managing enterprise-level accounts with high accountability, responsiveness, and executive composure. Preferred Qualifications • Certifications: Licensed Customs Broker (LCB) or Certified Customs Specialist (CCS) credentials. • Software: Hands-on experience with customs management systems (e.g., NetCHB). Compensation / Pay Rate (Up to): $85,000.00 - $110,000.00