Job Title: Air Import Coordinator Company/Industry: Well-established, mid-sized freight forwarder Location: Jamaica, NY Salary: Commensurate with experience + benefits Position type: Direct Hire, FT On-site Responsibilities: • Processing air import transactions (some ocean import) • Handle bookings from overseas agents and importers • Coordinate the move to destination • Update shipment status, issue arrival notices, and obtain entry documents • Arrange freight release with steamship lines and confirm cargo availability • Follow up with customers by proactively informing them of status of their shipments, answering questions and referring clients to the supervisor when questions are more technical • Negotiates with customers to resolve problems and troubleshoot in order to arrive at mutual agreements • Monitor and provide necessary instruction for parties engaged in receiving and shipping freight, documentation, waybill, assessing charges, and collecting fees for shipments • Resolves customer problems and informs supervisor of the resolutions • Other functions as needed Experience and Skills: • Strong air import knowledge • Minimum 3-5 years of air import experience within freight forwarding industry • Ability to work independently and as a team player • Basic skills in MS Office applications • Excellent verbal and written communication skills Compensation / Pay Rate (Up to): $60,000.00 - $65,000.00