Warehouse Customer Service & Operations Specialist Location: Bay Shore, NY Position Type: Temp-to-Hire, Full-Time Schedule: Monday – Friday, 3pm - 9pm Pay Rate: $20.00 – $23.00 / hour Job Overview A premier distribution company in Bay Shore, NY, is looking for a versatile Warehouse Customer Service & Operations Specialist. Unlike entry-level pick/pack roles, this position serves as a bridge between warehouse fulfillment, problem resolution, and team leadership. The ideal candidate will combine hands-on picking and packing with troubleshooting order issues, prioritizing daily workloads, and training new warehouse team members. Key Responsibilities • Order Fulfillment: Perform accurate hands-on order picking, packing, and staging for outbound shipments. • Troubleshooting & Problem Resolution: Investigate and resolve inventory discrepancies, missing items, damaged goods, or mislabeled packages before shipping. • Team Training: Onboard, mentor, and train new warehouse employees on picking procedures, quality standards, and safety guidelines. • Task Prioritization: Review daily order queues, identify rush orders, and coordinate workflow priorities to ensure strict shipping deadlines are met. • Internal Customer Service: Communicate clearly with internal customer service, sales, and management teams regarding order status updates and warehouse issues. Qualifications & Requirements • Experience: 1–3+ years of warehouse, order picking, or logistics experience. • Problem-Solving Skills: Demonstrated ability to troubleshoot order errors, think on your feet, and resolve inventory issues independently. • Leadership Potential: Strong communication skills with a willingness to guide, train, and support peers. • Technical Skills: Basic computer skills for inventory tracking, order lookups, and shipping software. • Attributes: Detail-oriented, highly organized, and able to thrive in a fast-paced environment. Compensation / Pay Rate (Up to): $20.00 - $23.00