Key Accountabilities • Manage and lead a team of data analysts, ensuring delivery excellence, performance management, and capability development. • Oversee the execution of analytics projects, including data extraction, transformation, analysis, and reporting. • Develop dashboards, MIS reporting, and performance tracking frameworks aligned with business needs. • Support business leaders with insights to improve operational efficiency, customer experience, and revenue performance. • Ensure data accuracy, consistency, and integrity across all reporting outputs. • Drive automation and process improvements in reporting and analytics workflows. • Implement and maintain data governance standards and best practices. • Contribute to analytics strategy and roadmap in alignment with function and organizational goals. Relationship Management • Partner with business stakeholders (Operations, Finance, HR, IT, Retail and Trading teams) to understand data requirements and deliver insights. • Build strong working relationships with mid to senior-level stakeholders to support decision-making. • Collaborate with IT and data engineering teams to ensure data availability and system alignment. • Coordinate with external vendors where required for tools, reporting, or benchmarking support. Communication • Present data insights in a structured and business-friendly manner to stakeholders. • Prepare periodic reports, dashboards, and presentations for leadership reviews. • Simplify complex data into actionable insights for non-technical audiences. • Ensure timely and accurate communication of deliverables and project updates. General • Ensure adherence to company policies, data privacy, and compliance requirements. • Promote a data-driven culture within the team and wider organization. • Identify opportunities for continuous improvement in analytics capabilities. • Stay updated with industry trends and emerging analytics tools and practices. Knowledge and Skills • Strong hands-on experience in SQL, Excel, and visualization tools such as Power BI or Tableau. • Good understanding of data structures, ETL (Extract Transform Load) processes, and reporting systems. • Proven experience in team handling and delivery management. • Strong analytical and problem-solving skills. • Effective stakeholder management and communication skills. • Ability to balance hands-on analytics with team leadership responsibilities. • Exposure to domain-specific analytics (e.g., retail, fintech, travel) is an advantage.