Title: SMB Operations Program Manager Location: Cupertino, CA 95014 Duration: 6 Months Join our dynamic SMB Operations team as a Program Manager and be at the forefront of empowering small and medium business customers worldwide. In this pivotal role, you'll develop and execute strategic programs that streamline processes, enhance CRM capabilities, and drive operational excellence across hundreds of stores and online platforms. Your leadership will directly impact how we builds relationships with SMB clients, shaping a seamless, innovative customer experience on a global scale. If you're passionate about turning complex challenges into actionable solutions and thrive in a fast-paced environment, this is your chance to make a meaningful difference. Required Skills: - 5+ years of experience in program management, strategic operations, or consulting, with a focus on operational execution and process improvement - Proven success in launching multi-quarter, cross-functional initiatives involving engineering, product, logistics, sales, and finance teams - Strong analytical skills with experience building performance metrics and reporting to support decision-making - Excellent written communication skills, capable of translating complex processes into clear guidance and recommendations - Ability to identify inefficiencies and implement scalable solutions across large, distributed teams Nice to Have Skills: - Experience in sales operations, B2B commercial programs, or retail operations - Familiarity with CRM platforms such as Salesforce or custom solutions and experience driving user adoption Preferred Education and Experience: - Bachelor’s degree or higher in Business, Operations, or related fields - Relevant experience in sales or retail operations preferred Other Requirements: - Ability to collaborate effectively with cross-functional teams worldwide - Willingness to support and communicate operational changes to diverse regional teams Transform your career by joining our innovative team—apply now and help shape the future of SMB operations and customer engagement! The hourly pay rate range for this position is $95.00 to $115.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For immediate consideration, please forward your resume to [email protected] If you require assistance or an accommodation in the application or employment process, please contact us at [email protected]. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.