title: Supply chain Operations Manager Location: Boulder, CO Duration: 2-3 Months Responsibilities: - Deliver full pieces of a program to design, launch, standardize, and optimize operational processes of vendor or internal teams. - Demonstrate knowledge of process optimization and support operational or workstream execution for process efficiency programs. - Track and analyze operational trends in process or workflow performance to implement improvements and efficiency scoring frameworks. - Ideate, launch, and scale solutions that improve operational efficiency, customer experience, and success metrics at various organizational levels with minimal guidance. - Communicate operational metrics/KPIs independently. - Create or maintain SOPs, process maps, workflow documentation, help resources, and training/certification programs. - Manage end-to-end customer experience related to programs, policies, and operations with limited guidance. - Contribute to the execution of projects addressing scaled operations challenges. - Collaborate with relevant teams on project scoping, execution, and management. - Ensure operations compliance with legal, risk, financial, and privacy guidelines, engaging with service providers and internal teams. - Develop operational review processes to monitor performance insights. - Strategize with quality specialists or suppliers to meet SLAs and PRDs, providing business reviews and feedback. - Track operational data and identify opportunities for procedural improvements. - Share successes, best practices, and learnings internally and externally. - Perform supplier/internal selection, onboarding, performance reviews, and evaluations related to specific projects. - Offer feedback for process/product improvements to streamline workflows and scale operations. - Collaborate with teams to implement process improvements and workflow changes. - Define and implement workflow efficiency scoring frameworks to identify gaps. - Address employee queries, escalations, and queues, streamlining high-volume ticket types. - Educate stakeholders on policies and processes; assist with escalations/exceptions. - Maintain strategic relationships with key stakeholders to ensure effective operations. - Participate in meetings to identify business objectives and operational requirements. - Contribute to delivering business requirements aligned with the correct supplier/internal strategy and budget. Requirements: - Proficiency in data analysis, synthesis, and planning. - Knowledge of operational SLAs. - Experience with queue and ticket management. - Strong team management and customer support skills. - Familiarity with automation tools and opportunity identification. - Capable in project management and stakeholder relationship management. - Industry and business operations knowledge. - Skills in process design, improvement, negotiation, and business acumen. Preferred Experience: - Information not provided. The hourly pay rate range for this position is $0.00 to $93.05 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For immediate consideration, please forward your resume to [email protected]. If you require assistance or an accommodation in the application or employment process, please contact us at [email protected]. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.