Title: Audience Management Coordinator Location: Remote Duration: 6 Months Join our dynamic team as an Audience Management Coordinator and play a pivotal role in ensuring seamless access and audience management across multiple platforms supporting our global retail initiatives. This is a key opportunity to contribute to the operational excellence of our organization by managing permissions, optimizing audience configurations, and supporting cross-functional teams with expert troubleshooting and documentation. If you thrive in a fast-paced environment and possess a knack for technical coordination and process improvement, we want to hear from you! What You’ll Do: - Build and maintain audience segments within RPM and other systems, ensuring accuracy and compliance. - Manage manual directory groups and permissions to support nuanced audience needs. - Oversee content access and permissions across platforms like Box, Slack, and Directory groups. - Serve as the first point of contact for audience-related inquiries, troubleshooting issues promptly to minimize operational delays. - Develop clear documentation, SOPs, and request templates to standardize processes and promote self-service capabilities. - Collaborate on defining best practices around data privacy and governance, ensuring confidentiality and compliance. - Support the continuous improvement of audience management workflows and tools. Required Skills: - Hands-on experience with audience and access systems such as RPM, directory groups, or similar platforms. - Solid understanding of data privacy principles, confidentiality, and governance policies. - Strong technical troubleshooting skills, particularly in diagnosing user access and permission issues. - Exceptional communication skills and ability to support a cross-functional environment. - Proven skill in translating complex technical processes into clear, easy-to-follow documentation. Nice-to-Have Skills: - Experience with platforms like E-Events, Hello, The Grove, or emerging AI tools. - Knowledge of content management systems such as Box or similar tools. - Familiarity with supporting remote or virtual teams with technical support needs. Preferred Education & Experience: - Relevant experience in audience or access management, ideally in a corporate or retail environment. - Technical background or certifications related to data governance or systems administration preferred. Other Requirements: - Ability to work PST hours in a remote setting. - A proactive mindset with excellent organizational skills and attention to detail. Take the next step in your career and become an essential part of our innovative team! Apply now to make an impact in a role that combines technical expertise with strategic process development. The hourly pay rate range for this position is $55.00 to $63.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For immediate consideration, please forward your resume to [email protected] If you require assistance or an accommodation in the application or employment process, please contact us at [email protected]. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.